Job Description

BENEFITS:

• BASIC SALARY M2000 + NIGHT SHIFT UP TO RM 400 + KPI UP TO RM 500ALLOWANCE
• EPF, SOCSO
• 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
• WILL PROVIDE 1 MONTH OF PAID  TRAINING
• A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
• NEARBY LRT STATION ARA DAMANSARA( 5 TO 10 MINUTES OF WALKING DISTANCE)

 

 

REQUIREMENTS:

• SPMAND ABOVE IS ENCOURAGED TO APPLY.
• FLUENT IN  ENGLISH (SPEAK AND WRITE)
• BASIC MALAY REQUIRED
• WILLING TO WORK ONROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
• WORKING HOURS: 7 AM UNTIL 3 AM(9 HOUR PER SHIFT AND 1 HOUR BREAKS )
• ABLE TO PHYSICAL WORK  IN THE OFFICE AT PETALING JAYA
• AVAILABLE TO START WORK BY AUG 2024

 

 

 

RESPONSIBILITIES:

• HANDLECOMMUNICATION INQUIRIES VIA INBOUND CALLS, EMAIL, AND LIVE CHAT WITH PROFESSIONALISM
• ATTRACTSPOTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES.
• RESOLVE SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER’S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE
• MAINTAIN A POSITIVE ATTITUDE AND CALMLY RESPOND TO CUSTOMERS’ COMPLAINTS
• PROVIDE FEEDBACK TO MANAGEMENT AND SUGGEST PROCESS IMPROVEMENTS BASED ON CUSTOMER INTERACTIONS.

How to Apply

SEND US YOUR RESUME  TO nivashini.recruit@outlook.com WITH THE EMAIL TITLE: ENGLISH SPEAKER CUSTOMER SERVICE SUPPORT  

Job Categories: Other. Job Types: Full-Time. Salaries: 2,000 - 3,000.

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